Privacy Policy

Who we are

LFG Transport Services Ltd
Registered in England and Wales, company number 13494486.
Office 4, 1-5 Peniel Green Road, Llansamlet, Swansea, SA7 9AP.

Information we collect

We collect personal information when you ask us for a quote. We use this information only as necessary to provide the service you've asked for, e.g. to give you a quote, carry out an agreed delivery, etc. This information isn't used for any other reason.

We also collect standard web server logs for the purposes of maintaining a secure and reliable system.

We take steps to ensure your data is stored and processed securely. You can ask us to see any information we have about you. You can ask us to delete any information we have about you.

Information we share with Google

We use the Google Maps service and the Google CAPTCHA service for some functionality on our website, such as displaying a map of your journey and estimating its distance, or for protecting our web forms from spam.

These features require accepting the Google privacy policy. We don't load these features until you agree e.g. by clicking a button or a tick box. If you don't want to agree to the Google privacy policy, you can contact us directly by phone or email instead.

Information we share with other providers

Sometimes we may use third parties to process your information on our behalf, for example to provide email services. These third parties are only permitted to act on our directions and are not permitted to use your personal information for their own business purposes. We ensure this by requiring our data processors to agree a formal data processing contract.

Sometimes, a data processor may transfer your data outside of the European Economic Area (EEA) to a country that does not necessarily ensure an adequate level of data protection. Where this is the case, we provide adequate safeguards by agreeing strict additional contractual clauses with the processor.

These are the providers we use:

Email security

Whenever possible, we support encrypted emails using at least Transport Layer Security (TLS).

However, you should be aware that end-to-end email encryption can't always be guaranteed using TLS. Support for encrypted emails will depend on your email provider and the security of intermediary ("in-between") email servers.

Please bear this in mind if sending sensitive information by email.

Messages sent through forms on our website will always be sent securely over SSL/HTTPS (look for the green padlock in the address bar).

Email messages may be filtered by automated spam control and virus protection measures. Please contact us by an alternative method if you think your email has been filtered incorrectly.